What is e-Bill?
e-Bill is an Internet-based billing and payment option. Bills are electronically created and delivered over the Internet. Electronic payments are generated directly from your bank account. It is safe, convenient, and offers you the flexibility to manage your bills at any time and from anywhere.

How does e-Bill work?
You will need to enroll and request UPPCO as one of your e-Billers. After you enter your account number and we verify your account, your bill will be electronically created. You'll receive an e-mail notifying you your bill is available online. CheckFree will then provide you with a link to their e-Bill site where you can view your bill at any time. You'll need to log in with your own secure ID and Password. When you wish to make your payment, the electronic payments are generated directly from your bank account on the date that you specify. You will no longer receive a paper bill!

Why is UPPCO offering e-Bill?
Customers have been requesting this billing option. Electronic billing is more convenient and provides the ability for customers to reduce their costs associated with checks, postage or gas, and late payment fees due to slow or lost mail.

I haven't been receiving an e-mail notification when my e-Bill arrives. How can I fix this?
If you are using a spam blocking e-mail service, please include CheckFree's e-mail address (checkfree_customercare@customercenter.net) in your spam blocker's "allowed" list. This will ensure that you continue to receive your online bill monthly notification message.

Why should I choose e-Bill over automatic bill payment with QuickCheck?
e-Bill is a bill delivery option and pay option; Quickcheck is a payment option only. Both options enable you to have your bank release a payment when your bill is due. The advantage e-Bill has is that it provides you the ability to change your payment date monthly to fit your cash flow. You can pay your bill when it works best for you, without having to contact anyone at the bank. Just change the scheduled payment date for your e-Bill through the Internet.

Will my financial privacy be protected?
To ensure your privacy and security, CheckFree uses the strongest type of encryption used on the web, which is a 128-bit SSL (secured sockets layer).

How soon will my e-Bill payment be sent to UPPCO?
Your payment will be deducted from your bank account and deposited into UPPCO's account on the date that you specify. However, CheckFree requires 4 business days in advance to make your payment. For example, if you have a payment due on January 12, 2002, you need to release the payment no later than January 8, 2002, in order for CheckFree to complete the transaction on the 12th.

Has anyone had a problem with stolen financial information gathered from e-Bill?
Not to our knowledge.

Who is the vendor for e-Bill?
UPPCO has contracted with the online leader, CheckFree Services Corporation to offer you e-Bill.

Is CheckFree a reputable vendor?
CheckFree is the nation's leading provider of financial electronic commerce services. Its services enables three million customers to receive and pay bills over the Internet or electronically. CheckFree was founded as an electronic payments processor in 1981 and launched the first fully integrated electronic billing and payment solution in 1997.

Will e-Bill save me money on my energy bill?
You won't be able to save money on your energy bill, but you will save on checks, postage and gas.

Who do I call if I have questions on my e-Bill?
For questions related to charges, payment transaction or problems accessing your e-Bill, contact us.

What happens if my e-Bill payment bounces?
e-Bill payments made with insufficient funds will be subject to our standard NSF processing fee.

Can I use e-Bill with QuickCheck or EFT?
Yes, after you set up your e-Bill account, you have the option to view your bill online, but have it paid through QuickCheck or EFT. Both payment options will withdraw your payment the same as it currently does today. It's recommended to cancel QuickCheck to avoid double payments.

Can I use e-Bill with Summary Billing?
Yes initially, each act must be entered separately. Once you are setup, you can view all and click one box to pay all.

Can I pay other bills with this service?
Yes, you will be able to pay other companies that also participate as e-Billers.

Can I pay my UPPCO bill with any other Internet service?
Yes, you may also pay your UPPCO bill and other bills through online banking and other sites such as Yahoo!, MSN, United States Postal Service, or Quicken. However, there may be a charge for these services.

What's a Biller zip code?
When adding a new e-Bill it will ask for the zip code for your utility. This can be found on you bill envelope or top of bill.
- UppCo customers: 54307-9076

I'm already on e-Bill, why am I being asked to accept Terms and Conditions again?
For the convenience of one login for both e-Bill and other UPPCO website functions, the terms a conditions will be asked one last time.

Will I still receive my montly bill inserts and customer connection?
Yes, there is a link on the top of your bill that will link to this information.

I am moving how do I transfer my e-Bill?
Contact us to take care of your move request and we'll provide you with your new account number. Then, we'll add this new account number and remove your previous account number to your online billing.